Operations Manager

Bengaluru, India/ FULL-TIME

Job description

We are seeking a tech-savvy and results-oriented Manager to lead our remote technology team in ensuring the seamless operation and continuous improvement of our BPO platforms and infrastructure. You will play a pivotal role in driving technological innovation, optimizing workflows, and ensuring our systems cater to the evolving needs of our clients and employees.

Responsibilities:

• Technology Leadership:

  • Manage the BPO technology stack, including hardware, software, network infrastructure, and data security.

  • Provide strategic direction and roadmap for technology acquisition, deployment, and integration.

  • Stay abreast of emerging technologies and industry trends, identifying opportunities for adoption and improvement.

  • Lead technology projects related to automation, process optimization, and platform enhancements.
    
    

• Team Management:

  • Build and lead a high-performing team of remote IT professionals.

  • Delegate tasks effectively, provide ongoing coaching and development, and foster a collaborative and productive team environment.

  • Conduct performance reviews and set individual and team goals.

  • Ensure adherence to security protocols and best practices.
    
    

• Client-Centricity:

  • Collaborate closely with client service teams to understand their technology needs and challenges.

  • Develop and implement technology solutions that enhance client satisfaction and operational efficiency.

  • Track key performance indicators and proactively identify areas for improvement.
    
    

• Communication and Collaboration:

  • Maintain clear and consistent communication with team members, stakeholders, and clients across various time zones and locations.

  • Effectively document processes, policies, and technical specifications.

  • Foster a culture of transparency and open communication within the team.
    
    

Qualifications:

• Bachelor's degree with outstanding communication skills+

• 5+ years of experience in IT management, preferably within the BPO industry.

• Proven track record of successfully leading and motivating remote teams.

• Strong understanding of BPO technology platforms and solutions.

• Excellent technical skills, including network administration, system configuration, troubleshooting, and basic scripting.

• Excellent communication, presentation, and collaboration skills.

• Ability to work independently, prioritize tasks, and manage multiple projects simultaneously.

• Strong analytical and problem-solving skills.

• Experience with Agile project management methodologies is a plus.

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